VAT EXEMPTION

Who can claim VAT Relief on purchases?

Individuals: If you are chronically sick or disabled and the products are for your personal use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people.

Charities: Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities

Non-eligible customers: If you are not eligible for VAT relief, we are obliged to charge you the full 17.5% VAT on the whole of your order. Please contact us so that we can re-calculate your bill.

Which products are eligible for VAT Relief?
If you are eligible you can buy most of the products in our on-line shop without having to pay VAT.
Those products which are not eligible for VAT relief are clearly marked 'Not eligible for VAT relief' and will be shown in your shopping basket at the standard 17.5% VAT rate.
Those products which are eligible for VAT relief will be shown in your shopping basket at a 0% VAT rate.

Declaration Form
The government requires that you complete a VAT declaration form, and we are pleased to say that you can now do this online using the form on this page.
Please Note: We cannot process your order until we receive this form.